You can return your product for any reason in the first 30 days for refund or exchange. Contact IDCP Customer Service by e-mail at firstname.lastname@example.org or by telephone at +31(0)20-6186322 to receive a RMA number and address to send the product back to. Shipping cost to send the product back to us is at your expense. If more than 30 days have gone by since your purchase, then for most products, we offer a 2 year limited warranty in the European Union as follows:
Matias Corporation (“Matias”) warrants to the original end user (“Customer”) in the European Union that this product will be free from defects in workmanship and materials, under normal use, for 2 years from the date of original purchase from Matias or its authorized reseller. Matias’ sole obligation under this express warranty shall be (at Matias’ option and expense) to repair or replace the product or part with a comparable product or part. All products or parts that are replaced become the property of Matias. Normal wear and tear is not covered by warranty.
LIMITATION OF LIABILITY
To the full extent allowed by law, Matias excludes for themselves and their suppliers any liability (whether based in contract or in tort, including negligence) for incidental, consequential, indirect, special or punitive damages of any kind, or for loss of revenue or profits, loss of business, loss of information or data, or other financial loss arising out of or in connection with the sale, installation, maintenance, use, performance, failure, or interruption of this product, even if Matias or its authorized reseller has been advised of the possibility of such damages, and limits its liability to replacement, repair, or refund of the purchase price paid, at Matias’ option. This disclaimer of liability for damages will not be affected if any remedy provided herein shall fail of its essential purpose.
Contact the Matias tech support team first by e-mail at email@example.com to determine whether the item is indeed defective before shipping, because Matias may be able to help solve a problem and get your product working again. If the Matias tech support team concurs that the item is defective, then Matias will refer you to IDCP customer service at firstname.lastname@example.org. IDCP will provide you with a return merchandise authorization (RMA) number and will let you know the address where to ship the product back. Please include your original invoice/proof of payment along with the returned product.